Help Centre

How do I set up Room Upgrades?

To set a Room Upgrade on one room follow the below steps.

Go to the Booking Engine Service 

Select "List Rooms" 

Then edit on the room you wish to add the upgrade to.

Then go to the Advanced Tab of the room and add the rooms into the "Room Upgrades"

Once you have added rooms here "SAVE CHANGES"

The system will offer these room types as upgrades and price dynamically from inventory from on the night chooses by the guest to upgrade

Show Room Upgrades in Guest Journey.

The system looks at the list of suitable rooms to upgrade as configured in the currently chosen room’s settings.

From this suitable rooms list, where there is both availability and a higher price, upgrade options are printed on the Customize page in a panel under room information. See below.

The panel’s display can be toggled by guests, also.

The Room upgrades panel displays the upgrades based on selected occupancy; and also returns an updated display based on an in-session occupancy change; per room. 

Both price and room return are always based on the occupancy selected.

Please see below the result set change as occupancy changes

Example 1

Four rooms are available that are eligible upgrades and support the occupancy of 2 adults

Example 2
With occupancy of 2 adults and 1 child, rooms that don't support child occupancy are removed from the selection

Speak to your ECM if you would like this feature enabled for your property

    • Related Articles

    • How do I set up a rate with Room*Day pricing ?

      A [Room/Day]Pricing rate is used in situations where you want to enter prices that flex by days of the week. The hotel could set one rate for Mondays, one for Tuesdays and so on. To set up a rate with Room*Day pricing follow the below steps  1. Go ...
    • How do I create a new room ?

      To add a new room to your hotel/property on Avvio follow the below steps: 1. Go into the Booking Engine Service 2. Under Room Setup click "List Rooms" 3. Under the "General" tab you then fill in the information of the "Room Code" this is the code ...
    • How do I add a room to a rate?

      To add a Room to a Rate follow these steps: 1. Go into the Booking Engine Service 2. Under Rate Management click Browse Rates.  3. Click Edit on the Rate that you want to add a Room to. 4.  In the Rooms tab select the Room that you want to add and ...
    • How do I add Children to a Room / Rate?

      If you want to allow Children to be bookable in a room you need to add the child options to the room. If Child Pricing isn't enabled on your hotel/property, you will need to contact outlining what age brackets your child pricing is ...
    • How do I set up a rate with Room*Band pricing ?

      [Room*Band]Pricing is used for flexible rates generally managed based on demand regardless of the day of the week. (Note: Pricing for this rate type can't be integrated with a PMS / Channel Manager due to restrictions in how those system operate)  ...