Help Centre

Guest Retention Vouchers

Understandably guest’s travel plans have been and will continue to be disrupted over the coming weeks. We are focused on innovative ways to lean-in to this challenge supporting hotels around the world looking for new initiatives to keep business coming in during this downturn.

In a bid to support the sector as a whole, Avvio has unveiled new e-commerce functionality aimed at supporting hoteliers in recouping potential losses from booking cancellations as a direct result of the Covid-19 outbreak.


The feature will ease the burden of unprecedented levels of cancellations by incentivising guests who want to cancel a booking to purchase a voucher, at a discounted rate, for a returning visit in the future. The guest retention voucher has been specially developed to support hotels to tailor exclusive incentives to cancelling guests in order to incentivise e-commerce during the global downturn in travel

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You can add a customised message regarding cancellations within this box that will appear on the screen after the guests confirm the cancellation.


Here is an example from one of our customers:


If you are subscribed to Avvio’s voucher system, you can set up your voucher as normal

>> Click here to set up a voucher https://help.avvio.com/portal/kb/articles/how-do-i-create-a-new-voucher


Add this to a new voucher group https://help.avvio.com/portal/kb/articles/how-do-i-set-up-a-voucher-group  and make sure to have this group hidden so it does not appear on your normal voucher sales list
Hidden voucher

Make sure you have a set a Default Voucher group for all vouchers except the hidden vouchers set up (if you haven't done so already).





Once you have your voucher set up – take the URL from the new voucher group and within edit site profile, general tab:

adding voucher url

The guest retention voucher has been specially developed to support hotels to tailor exclusive incentives to cancelling guests in order to incentivise e-commerce during the global downturn in travel

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