Help Centre

Getting started

Getting started with Avvio

Objective:  We have created a range of online resources broken down into simple, bite-sized training modules accessible wherever and whenever you need. Start with the introductory video below and then work through steps 1-5.

  1. We recommend starting with our Introduction video below
  2. We look forward to taking this journey with you and helping you and your team become Avvio Certified.

1. Start by editing your site profile 

The essentials for getting started with your booking engine; setting T&Cs, default views and custom messaging:
  1. Edit site profile videos -
  2. Link to ‘Booking Engine Configuration’ Course page -

2. Add your photos to the media centre

For Room Images, Vouchers Images and Rate/Special Offer Images.
  1. How do I upload an image:

3. Set up your cancellation policies

Cancellation policies also allow you to set multiple cutoff times or implement penalties for late cancellations.
  1. How to set up a cancellation policy.

4. Set up your rooms

Set up and customise the room categories on your Avvio Booking Engine.
  1. Go to rooms set-up course -

5. Set up your rates

Set up and customise Rates on your Avvio Booking Engine.
  1. Rate editor overview -
  2. Link to ‘Rate Setup Essentials’ page on Courses -

    • Related Articles

    • Booking Engine - Edit Site Profile

      This article contains a full overview of the Booking Engine Edit Site Profile tabs. We have also recorded training videos with additional detail for new users or anyone looking to upskill on this section. Click here to view.   General Tab General ...
    • What are Site Scores and how are they calculated

      Avvio's best practice customer model scores all sites against configuration and feature usage. This will allow you to easily benchmark your property's setup and drive feature adoption.  When you go to the Booking Engine Application you will see the ...
    • Cancellation Policies

      Instead of manually inputting the cancellation cutoff on a per-rate basis, you can map rates to customizable cancellation policies. Cancellation policies also allow you to set multiple cutoff times or implement penalties for late cancellations.  Once ...
    • Booking Engine Edit Site Profile - Training Videos

      This article contains training videos recorded to give you a detailed narrative of each entry within the Edit Site Profile tabs. All new users and anyone looking to upskill should watch these videos as this section contains various settings that ...
    • Cancellation Dashboard

      A cancellation dashboard is available in Insights to provide a high-level overview of cancellation patterns at your property. Cancellation Trend The trend in cancellation rate by month for the last 24 months and next 6 months. Cancellation Profile A ...