Booking Engine Edit Site Profile - Training Videos
This article contains training videos recorded to give you a detailed narrative of each entry within the Edit Site Profile tabs. All new users and anyone looking to upskill should watch these videos as this section contains various settings that directly impact the customer journey.
You can also refer to the Booking Engine - Edit Site Profile article for a breakdown of the sub-sections.
Introduction and General Tab
Facilities and Settings
Search and Images
Booking Engine - Edit Site Profile
This article contains a full overview of the Booking Engine Edit Site Profile tabs. We have also recorded training videos with additional detail for new users or anyone looking to upskill on this section. Click here to view. General Tab General ...
What are Site Scores and how are they calculated
Avvio's best practice customer model scores all sites against configuration and feature usage. This will allow you to easily benchmark your property's setup and drive feature adoption. When you go to the Booking Engine Application you will see the ...
My rate T&Cs don't match/contradict the hotel's T&Cs, what should I do?
Firstly please note that the Hotel T&Cs are mandatory and will be attached to the details page and confirmation page of every booking. There may be some cases where your Rate T&Cs contradict the Hotel T&Cs. As you cannot remove the Hotel T&Cs there ...
Manage Reservation - where can a guest change their booking?
Guests can manage their upcoming bookings under the 'Manage Reservation' screen. This will improve retention, enable upselling and give customers a better experience to manage their bookings. This area can be accessed via the hamburger menu on the ...
Early Check-in / Late Checkout
To configure the max allocation go to the Booking Engine service then select Edit Site Profile and under the General tab. This step is optional. If it is configured it will apply to all room types and all days and will apply to both ECI and LCO ...